General terms and conditions with customer information

As of March 28, 2023

Table of contents

Scope of the General Terms and Conditions

Ordering process and conclusion of contract

Contract text and contract language

Information about prices and shipping costs

Payment methods and payment conditions

Digital content

Right of withdrawal

1. Scope of the General Terms and Conditions

For the business relationship between Olga Skibicka, Love and Truth Codes L.L.C.-FZ Business Center 1, M Floor, The Meydan Hotel Nad Al Sheba - Dubai U.A.E (hereinafter referred to as “Seller”) and the purchaser of the products and hereinafter referred to as “Buyer”. The seller's services (hereinafter referred to as "products" or "goods") apply exclusively to the following general terms and conditions (hereinafter referred to as "GTC").

“Consumer” within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.

"Entrepreneur" within the meaning of the General Terms and Conditions is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Ordering process and conclusion of contract

The customer can select products from the seller's range offered to the customer and collect them in a so-called shopping cart. In the selection within the shopping cart, the product selection can be changed, e.g. deleted. Otherwise, the customer can initiate the completion of the ordering process.

By clicking on the button that completes the ordering process, the customer makes a binding offer to the seller to purchase the products in the shopping cart.

A contract between the customer and the seller can also be concluded by email. The customer can send a binding offer to the seller by email or, if the seller sends a binding offer, accept it by email.

A contract between the customer and the seller can also be concluded by telephone. The customer can make a binding offer to the seller by telephone or, if the seller makes a binding offer, accept it by telephone.

A contract between the customer and the seller can also be concluded using information in a contact form. The customer can submit a binding offer to the seller using the contact form or, if the seller submits a binding offer, accept it using the contact form.

3. Contract text and contract language

The seller saves the contract text and makes it available to the customer in text form (e.g. by email or printed with the delivery of the order). The customer can print out the contract text before submitting the order to the seller by using the print function of their browser or the save function for web pages in the last step of the order.

The contract language is German, contracts can be concluded in this language.

4. Information about prices and shipping costs

Unless stated otherwise, all prices are total prices including the applicable statutory sales tax (VAT).

5. Payment methods and payment conditions

Unless otherwise agreed, payments are to be made without deductions, discounts or other discounts.

When using financial institutions and other payment service providers, the payment service providers' terms and conditions and data protection information also apply with regard to payment. Customers are asked to observe these regulations and instructions as well as information during the payment process. This is particularly because the provision of payment methods or the course of the payment process can also depend on the agreements between the customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).

The customer ensures that he meets the requirements required for successful payment using the chosen payment method. This includes in particular the sufficient coverage of bank and other payment accounts, registration, legitimation and authorization for payment services as well as the confirmation of transactions.

If a payment is not made or reversed due to insufficient funds in the customer's account, incorrect bank details or an unjustified objection by the customer, then the customer will be responsible for the resulting fees, provided that he is responsible for the failed or reversed booking and in the event a SEPA transfer was informed in good time about the transfer (so-called “pre-notification”).

Advance payment - If payment has been agreed in advance by means of a bank transfer, the payment amount is due upon conclusion of the contract, unless an express agreement to the contrary is made. The seller informs the customer of his bank details. The delivery will take place after the payment. If, despite being due, the advance payment has not been received by the seller within 1 calendar day of sending the order confirmation, despite the due date, the seller will withdraw from the contract with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed without any further consequences for the customer and seller.

Credit card payment - When placing the order, customers provide their credit card details. The customer's credit card will be charged immediately after completing the order and after being authorized as the legitimate cardholder.

Klarna - Payment is carried out via the payment service provider Klarna AB, Sveavägen 46, Stockholm, Sweden (hereinafter: “Klarna”) using the Klarna payment method provided or chosen by the customer. Klarna's terms of use apply, which can be viewed at https://www.klarna.com/de/ and are communicated to the customer as part of the payment process.

Klarna Sofortüberweisung (Sofort) - Payment is carried out using online banking data by the provider Sofort GmbH immediately after the order is placed in accordance with the conditions of Klarna Sofortüberweisung (which are also communicated to the customer as part of the ordering process). Further information: https://www.klarna.com/sofort/.

PayPal - Payment is made via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”) using the PayPal payment method provided or chosen by the customer. Customers will be redirected directly to PayPal at the end of the ordering process. For customers who have a PayPal account, the following PayPal terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. If customers use PayPal's services without having a PayPal account, the following terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. Overview of all conditions: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

PayPal Express - The customer pays the amount owed using the PayPal transaction process.

Giropay - Using Giropay requires an online banking account activated by paydirekt. The payment transaction is carried out based on Giropay's conditions, which are also communicated to the customer as part of the ordering process. Further information: https://www.giropay.de.

6. Digital content

"Digital content" is content such as software, video and audio content, e-books or apps if it is provided digitally, e.g. as a download or stream (i.e. not delivered on data media such as CDs or BlueRays).

The provisions of these General Terms and Conditions apply accordingly to the sale of digital content.

The digital content is provided to the customer in the form of an option to download it.

The digital content is provided to the customer in the form of a continuous data stream, referred to as “streaming”.

The digital content will be sent to the customer via email to the email address provided.

The digital content will be made available immediately after purchase, at the latest within 24 hours.

The digital content is made available to the customer in the customer account, provided a customer account has been created.